Queries or advice?

If you have any questions, or need any further advice, you can call us from Monday to Friday during working hours on +31(0)20-4721002. You can also e-mail us at [email protected].

The Girav online store offers you the following benefits:

No delivery charges for orders in 8 EU countries

Orders received before 2 p.m. on workdays are sent the same day. Delivery times depend on on which country you live in, see our Shipping Costs table.

Easy returns within 30 days

For all EU countries. Free returns for orders within The Netherlands, Germany and Belgium.

Not satisfied? Money-back guarantee!

Not satisfied for whatever reason? As soon as we have received the items back, we refund the credit directly into your account. 

Order and pay safely online

Orders and payments via secure SSL connection.

 

Returns

If, for whatever reason, the tall shirts by Girav don’t meet your expectations, or if you selected the wrong size or model, no problem! Simply return the shirts to us by repacking the unused items neatly into their original packaging and sending them to us within 30 days. Return policy varies per country. See your country's policy at the international shipping table.

Of course we understand that you’ve probably tried on the shirts and can’t repack them as neatly as you received them. Your best is usually good enough. Let us take care of the rest!

What to do:

  • Repack you order as neatly as you can. 
  • Please use the enclosed return form to specify the reason of the return shipment.
  • If possible, reuse the same packaging in which you received the order.
  • Remove all shipping documentation present on the packaging (addresses, barcodes, etc.) or cross them out.
  • Fold all return forms in half and attach them to the front of the package with the return address and barcodes facing upwards so they are clearly visible. If possible, please reuse the transparent envelope.

After receipt of the package, we will transfer the purchase amount directly into your bank account.

Sending a return shipment:

For the following countries we have a specific return procedure which can be found in your own webshop:


Other counties, please follow these intructions:

1. You have the option of bringing the package to a FedEx drop-off point or having FedEx collect the package from your home or work address. 

2. A list of the FedEx drop-off points can be found on the website www.fedex.com

3. To make an appointment for collection, please contact your nearest FedEx office.

4. If you pay for the return shipment yourself, of course you are free to use the carrier of your choice.

 

The following items cannot be returned:

- Items that are not in the original condition and/or packaging.

- Items that have been worn or used. (Trying a shirt on for size is, of course, not a problem).

 

Any comments, suggestions, questions or complaints while wearing a Girav shirt?

We value your opinion! After you’ve tried on our tall shirts, please give us your comments, suggestions, questions or complaints. You can contact us anytime by e-mail at [email protected] or you can call us at +31(0)20-4721002